Support & FAQs

Find quick answers below or email support with the exact log message you are seeing.

Troubleshooting & Console Logs

If you notice any unexpected behavior, open your browser Console (F12) to see if one of the following issues has occurred:

Console Log Message What It Means Recommended Solution
[AuraClear] clean button injected The content script successfully loaded and added the native-matching ✦ sparkle clean button next to Gemini's download options. No action needed. The extension is ready.
[AuraClear] canvas read blocked (cross-origin) Gemini served the image from a domain (e.g. googleusercontent.com) without CORS headers. Browser security blocks canvas extraction. Use the sandbox or popup drop zone. Download the image normally, open AuraClear, and drag the file in to clean it.
[AuraClear]:main native Gemini download fetch captured In-flight download interceptor caught the download request and processed the image in the background. No action needed. The download has automatically been replaced with a clean file.
[AuraClear]:main native capture session ended without image bytes The native network download interception failed or timed out during the request capture. Use manual popup clean. Drop the downloaded image into the AuraClear popup or web sandbox to remove the watermark.

Console log

[AuraClear] clean button injected

The content script added the native-matching sparkle clean button next to Gemini's download options.

No action needed. The extension is ready.

Console log

[AuraClear] canvas read blocked (cross-origin)

Gemini served the image without CORS headers, so browser security blocked canvas extraction.

Use the sandbox or popup drop zone. Download the image normally, then drag the file into AuraClear.

Console log

[AuraClear]:main native Gemini download fetch captured

In-flight download interception succeeded and processed the image in the background.

No action needed. The download has been replaced with a clean file.

Console log

[AuraClear]:main native capture session ended without image bytes

The native download interception failed or timed out during request capture.

Use manual popup clean. Drop the downloaded image into the AuraClear popup or web sandbox.

Contact Support

AuraClear does not run a ticket backend on this static site. Email support directly and include your browser, image size, and the console log line from above.